dirt Casino & Sportsbook FAQ
Users on dirt ask about account setup, how to deposit and withdraw, what games and sports markets we offer, and how to stay secure. This page answers the most common questions across all those areas so you can find answers quickly without waiting for support.
We've organized answers by topic — account registration, payments, game types, and account security. Most questions are answered in plain terms, with step counts and typical timeframes where relevant. If your question isn't listed here, or if you need personalized help, our support team is available through in-app chat, email, or a support ticket submitted from your dirt account.
For detailed legal information about jurisdiction restrictions, data handling, or your rights, please refer to our Legal NoticeTerms of Useand Privacy PolicyThose pages cover service availability, account eligibility, and how we protect your information on dirt.
What topics does this FAQ cover?
- Account and registrationhow to open an account on dirt, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet)
- Games and sportsthe difference between live-dealer tables and slots, how sports betting and esports markets work on dirt, and game rules
- Support and account carehow to contact our team, open a support ticket, and manage your account settings on dirt
Resetting your password on dirt takes three steps. On the login page, click "Forgot password?" and enter the email address associated with your dirt account. We'll send you a password reset link to that email within minutes.
Click the link in the email (it expires after a few hours for security), enter your new password, and confirm it. You can then log in to dirt with your new password. If you don't receive the reset email, check your spam folder or contact our support team — we can verify your identity and help you regain access to dirt.
Opening a support ticket on dirt is straightforward. Log in to your account, navigate to the Help or Support section in the menu, and click "Submit a ticket." Describe your question or issue clearly — include relevant details like your account email, the date of a transaction, or the specific game or feature involved.
Once you submit, you'll receive a ticket number and confirmation email. Our support team reviews tickets in the order they arrive and responds within standard business windows (typically within hours on weekdays). You can track your ticket status in your dirt account at any time.
You can request deletion or anonymization of your personal data on dirt by submitting a formal request through our support team. Log in to your dirt account, open a support ticket, and select "Privacy and data request" as the category. Describe your request clearly — for example, "Request to delete my account data" or "Request to anonymize my profile."
We will verify your identity and review your request in accordance with applicable data protection laws. Some data may be retained for legal, compliance, or fraud-prevention purposes. We'll inform you of what data can be deleted and on what timeline. For urgent privacy requests, you can also email our privacy team directly — contact our support team for the specific address.
Payments and transactions
Deposit fees on dirt depend on your payment method. Most payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) do not carry a deposit fee on dirt — your full amount is credited to your account. Direct bank transfers via mobile banking, local payment, online payment, or e-wallet may have fees set by your bank, not by dirt; we credit your full deposit amount to your dirt account.
Withdrawal fees also vary by payment method. Some methods charge no fee on dirt, while others may deduct a small fee set by the payment provider. When you request a withdrawal on dirt, the fee (if any) will be shown before you confirm. Our support team can explain fees for your specific payment method if you have questions.
Yes. We at dirt accept bank transfers from mobile banking, local payment, online payment, and e-wallet. You can deposit to dirt using a direct bank transfer from any of these Indonesian banks. When you choose "Bank Transfer" as your deposit method on dirt, you'll see account details and a unique reference code. Transfer the amount from your bank account, include the reference code, and your deposit appears in your dirt account typically within hours.
Withdrawals to mobile banking, local payment, online payment, and e-wallet accounts also work the same way — you can request a withdrawal on dirt to any of these banks, and funds are transferred after our standard fraud-check process. We also support e-wallet options like mobile banking, local payment, online payment, e-wallet, and mobile banking for faster processing on dirt.
Cashback offers on dirt are designed to reward regular play. Each week, we calculate cashback based on your activity during the previous week — games played, bets placed, or losses incurred (depending on the specific promotion). Cashback is credited automatically to your dirt account on a set day (usually Monday or Tuesday, depending on the promotion period).
The exact cashback amount and how it's calculated may vary by promotion. You can see current and past cashback offers in the Promotions section of your dirt account, which lists the terms, dates, and amounts for each offer. Some offers apply to all users equally, while others may be tailored based on your account history. Read the promotion terms on dirt carefully before participating.
Games and sports
Live-dealer tables on dirt are games like blackjack, roulette, baccarat, and Dragon Tiger, played in real time with a real human dealer on camera. You see the dealer, you make decisions (hit, stand, place a bet), and outcomes happen in real time. Our live-dealer studios use multiple cameras so you can watch from different angles.
Slots on dirt are individual games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) that spin automatically based on your bet. There's no dealer or other players — it's just you and the game. Slots are quicker and often involve less decision-making per spin. Both types are available on dirt via mobile or desktop — choose whichever suits your style and pace of play.
Security and account care
After you create an account on dirt, your next steps are email verification and KYC (Know Your Customer) verification. We'll send you a verification email — click the link to confirm your email address. Then, upload copies of your ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement). Our team reviews these documents to verify your identity on dirt.
Verification typically completes within standard business windows. Once verified, you can add a payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer) and make your first deposit on dirt. If verification takes longer or you have questions about required documents, contact our support team — we'll guide you through each step.