Why dirt requires KYC verification
We ask for identity verification as part of our legal obligations and to prevent fraud. KYC — Know Your Customer — is a standard practice across financial and gaming platforms worldwide. On dirt, it protects both you and us by confirming that accounts belong to real people and that funds flow only to their rightful owners.
If you've already signed up for dirt but haven't verified yet, your account remains functional for browsing odds and leagues like Liga 1 or Piala AFF. However, you won't be able to deposit funds or withdraw winnings until your identity is confirmed.
Our verification process on dirt is straightforward. We ask for a government-issued ID and a proof of address. Your documents are encrypted and stored securely; we do not sell or share your information with third parties. Once we receive your submission, our team reviews it within a standard timeframe and notifies you of the outcome via email and in-app message.
You can start the KYC process immediately after creating your dirt account, either on Android (via our APK) or iOS (through the mobile browser). Both paths offer the same simple upload flow.
KYC documents accepted on dirt
We accept a range of government-issued IDs for verification on dirt:
- Passport: Valid for at least 6 months. We accept scans or clear photos from your phone camera.
- National ID card: Most common form of ID in Indonesia; must include your full name, date of birth, and ID number.
- Driving licence: Accepted if it contains your full name, photo, and address.
For proof of address, we accept recent utility bills, bank statements, or official documents issued in your name within the past 3 months. On dirt, you can upload these as photos taken with your phone — no need to scan them to a computer first.
Document quality matters on dirt
Make sure your photos are well-lit, sharp, and show the entire document. Blurry or partial images may delay verification, so take a moment to get a clear shot before uploading to dirt.
How to verify your account on dirt mobile
The process is identical whether you use dirt on Android or iOS. Here's what to expect:
- Open your account settingsLog in to dirt and navigate to your profile or account menu.
- Select KYC verificationChoose the option to begin identity verification.
- Upload your IDTake a photo of your government-issued ID using your phone camera, or select an existing photo from your gallery. On dirt, the upload interface guides you to position the document correctly.
- Upload proof of addressSelect a utility bill or official document and upload it the same way.
- Confirm your detailsReview the information we've extracted from your documents and correct any errors.
- SubmitOnce you're satisfied, submit your application. dirt immediately acknowledges receipt and assigns a reference number.
What happens after you submit on dirt
Once you've uploaded your documents to dirt, we send you a confirmation message. Our verification team reviews submissions and typically provides an outcome within a standard timeframe — we notify you by email and push notification (if you've enabled them on dirt).
If your documents are clear and match our requirements, you'll receive an approval message. Your account on dirt then unlocks deposit and withdrawal features. If we need clarification — for example, if a document is slightly blurry — we'll ask you to resubmit via a message in your dirt inbox.
Rejected applications are rare. Most rejections occur because of poor image quality or mismatched names. If this happens, simply re-upload clearer photos to dirt and resubmit.
KYC and your payments on dirt
After verification, you can deposit and withdraw using our supported payment methods. In Indonesia, dirt accepts DANAe-wallet, mobile banking, local payment, online payment, e-wallet, and major bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method processes on its own timeline; bank transfers may take longer than e-wallets, but all are secure and traceable on dirt.
Your KYC status applies across all sports and casino games on dirt. Once verified, you can play Liga 1 markets, Piala AFF, live blackjack, and any other offering on our platform without re-verifying.
KYC helps protect you too. By confirming your identity, we ensure that your account can't be accessed by someone else without your credentials. It also speeds up withdrawal processing because we've already verified who you are.
Regional payment partners like those in Jakarta and Surabaya benefit from the same security — your deposits and withdrawals are tracked and protected under dirt's encryption and fraud monitoring systems.
Mobile-specific KYC tips
Because most users access dirt on their phone, here are a few tips to make verification smooth:
- Take photos in daylight or mobile bankingght indoor light. Shadows or dim lighting often result in blurry images.
- Hold your phone steady and ensure the entire document is visible in the frame.
- For proof of address, make sure the date is visible and falls within the last three months.
- If you're using dirt on an older phone with a low-resolution camera, consider taking the photo on a device with a better camera.
- Upload when you have a stable internet connection to avoid timeouts.
Verification on dirt is a one-time step. Once approved, you're verified for all future transactions on our platform.
Contact dirt support if you need help
If your KYC verification is taking longer than expected, or if you're unsure which documents to upload, our support team on dirt is ready to help. You can reach us through live chat in the app, email, or by submitting a ticket in your account settings. We provide English-language support and aim to resolve questions without unnecessary delays.
Common issues — like resubmitting a clearer photo or clarifying address requirements — are handled quickly. Our team understands that getting verified on dirt should be fast and hassle-free, so we prioritize these requests.