dirt Terms of Use

When you access dirt, you agree to the terms that govern how we operate our platform and how you use our services. These terms cover account creation, deposits and withdrawals, bonus eligibility, disputes, and the jurisdictional limits of our service. We at dirt set these terms to protect both your account and our platform's integrity.

Our dirt platform is available only where local law permits online gaming. Users are responsible for verifying that their access to and use of dirt comply with their own jurisdiction's law. If you're accessing dirt from Jakarta, Surabaya, Bandung, Medan, or elsewhere, ensure that your location allows online gaming services before you proceed.

This page outlines the key conditions of service on dirt. If you have specific questions about these terms or how they apply to your account, contact our support team through in-app chat or email — we're happy to clarify.

Account creation and eligibility on dirt

When you register on dirt, you confirm that you are of legal age in your jurisdiction and that you have the legal authority to enter into a binding agreement. We at dirt do not knowingly accept accounts from users in jurisdictions where online gaming is prohibited. By creating an account on dirt, you represent and warrant that your use of our platform is legal in your location.

You are responsible for maintaining the confidentiality of your dirt login credentials. Do not share your password with anyone. If you suspect unauthorized access to your dirt account, contact our support team immediately so we can secure your account and investigate any suspicious activity.

We reserve the right to suspend or close any dirt account that violates our terms, engages in fraudulent activity, or breaches applicable law. If your account is suspended, we will attempt to notify you through the contact information on file with dirt.

Deposits and withdrawals on dirt

We at dirt accept deposits through multiple Indonesia-region payment methods. When you deposit on dirt, funds are credited to your account immediately or within the timeframe specified by your chosen payment provider. Deposit amounts are your responsibility — we do not refund deposits if you change your mind after completing the transaction on dirt.

Withdrawals on dirt are processed to the same payment method you used to deposit. We do not accept cashouts to third-party accounts or alternative payment methods. Withdrawal requests are reviewed for compliance and anti-fraud purposes before processing. Most withdrawals from dirt settle within standard business windows, though processing times depend on your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet).

We reserve the right to hold withdrawal requests on dirt pending verification of your account or investigation of suspicious activity. If we identify potential fraud, money laundering, or other compliance concerns, we may delay your withdrawal or request additional documentation before processing on dirt.

Bonus terms on dirt

If dirt offers a new-account welcome bonus or promotional offer, bonuses are subject to terms specific to that offer. Generally, bonuses on dirt include a wagering requirement — you must place qualifying bets equal to a specified multiple of the bonus amount before you can withdraw bonus funds. Bonus terms are displayed clearly when you claim the offer on dirt, and you accept those terms by claiming.

Not all games on dirt contribute equally to wagering requirements. Live-dealer games and slots typically have full contribution, while sports betting may have reduced or zero contribution. We display contribution percentages clearly in your bonus details on dirt. Bonuses that are not used or claimed within a specified period (usually 30 days) expire and are forfeited.

User conduct and prohibited activity on dirt

When you use dirt, you agree not to:

• Share your account or allow others to use your dirt login credentials.
• Attempt to manipulate odds, game outcomes, or exploit technical bugs on dirt.
• Use automated tools, bots, or scripts to access dirt or place bets without our permission.
• Engage in money laundering, fraud, or other illegal activity through dirt.
• Harass, threaten, or abuse other users or dirt staff members.
• Use multiple accounts to circumvent bonuses, account preferences, or other dirt policies.

We at dirt monitor accounts for signs of suspicious activity. If we detect violations of these terms, we may suspend your account, forfeit any pending winnings, and report activity to relevant authorities as required by law.

We at dirt are committed to fair play, transparent odds, and secure transactions — these terms protect both users and our platform.

Game rules and settlement on dirt

All games on dirt — sports betting, live-dealer tables, slots, esports — operate according to published rules. Before placing a bet on dirt, you agree that you understand the rules of that specific game or market. For sports betting on dirt (Liga 1, Piala Indonesia, Piala AFF, etc.), odds and rules are displayed before you confirm your selection.

Results on dirt settle according to official sources. For sports, we use the official league result. For live-dealer games, the dealer's outcome is final. If a market is cancelled or suspended on dirt (e.g., due to a postponed match or technical issue), we refund bets or offer alternative settlement — our support team will notify you of the action taken on dirt.

Dispute resolution on dirt

If you have a dispute about a transaction, bet settlement, or account on dirt, contact our support team first. We will investigate your claim and respond within standard business windows. Most disputes are resolved through direct communication between you and our dirt support team.

If you are unsatisfied with our response, you may escalate your dispute to a formal review. Document your concern clearly and provide any relevant bet IDs, transaction dates, or account details. Our escalation team on dirt will review the facts and provide a final determination.

We at dirt are subject to the laws of the jurisdiction where we operate. By using dirt, you agree to resolve disputes through processes we establish, unless local law mandates an alternative approach. Users are responsible for understanding their own jurisdiction's requirements regarding dispute resolution for online gaming services.

Jurisdiction and liability on dirt

Services on dirt are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access to and use of dirt comply with their own jurisdiction's law.

We at dirt provide our platform and services on an "as is" basis. We do not warrant that dirt will be error-free, uninterrupted, or free from security risks. To the extent permitted by law, we exclude liability for indirect, incidental, or consequential damages arising from your use of dirt.

These terms are the complete agreement between you and dirt regarding your use of our platform. If any part of these terms is found unenforceable, the remaining terms continue in full effect on dirt. We may update these terms at any time — changes take effect when we post them on dirt, and your continued use constitutes acceptance of updated terms.

How to reach dirt support

If you have questions about these terms or your dirt account, reach out through our support channels:

• In-app chat: Available during peak hours for urgent account or payment questions.
• Email: For detailed issues, KYC questions, or dispute requests — our team responds within standard business windows.
• Support ticket: Submit a ticket through your dirt account for documented requests and escalation tracking.

Our dirt support team speaks English and is familiar with these terms, account policies, and local payment methods. We're here to help clarify any aspect of your use of dirt or to resolve concerns fairly and transparently.

By using dirt, you acknowledge that you have read, understood, and agree to be bound by these terms of use. If you do not agree, do not use our platform. Services on dirt are available only where local law permits — your continued access and use confirm your eligibility and compliance with applicable law in your jurisdiction.